Technical Support Technician

Technical Support Technician – Vilnius, Lithuania

Do you like helping others to solve technical issues? Would you like to do it on a global scale, together with various IT teams from all around the world? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Technical Support Technician.

Western Union powers your pursuit.

In this role, you will be a part of the Western Union Technology Service Center (TSC), which provides 1st, and 2nd level application support services to the organization.

Role Responsibilities

• Be a channel of communication between our customers and WU support teams.
• Provide technical support efficiently resolving WU products issues via mail, chat, and phone, including remote sessions.
• Troubleshoot and solve application issues by reviewing application and local system configurations and adjusting them, reinstalling the application, installing support patches and fixes.
• Comply with performance metrics, handling cases in a timely manner and communicating with clients across the globe in a professional manner.
• Test production changes, coordinate with other support teams, perform configurations, and work with a variety of tools.
• Escalating complex issues to a responsible team.

Role Requirements

• Technical background and competence in IT environment would be an asset.
• Customer service experience as well as a degree/certification in Computer Science (or similar studies) would be considered as an advantage.
• Excellent communication skills with a focus on providing the best customer service.
• Great problem-solving skills and strong attention to detail.
• Fluency in English language both written and spoken is essential.
• Analytical and critical thinking abilities to diagnose and resolve technical problems.
• Comfortable working in a fast-paced environment.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Salary

The monthly gross base salary range is 1,241 – 1,860 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Your Lithuania specific benefits include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.