Bilingual Kiosk Customer Service Specialist In Los Angeles, CA

Bilingual Kiosk Customer Service Specialist in Los Angeles, CA

Are you passionate about customer service? Do you like helping others move money globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Kiosk Customer Service Specialist!

As a Front Line Associate (FLA), you will be the face of our company, assisting clients to complete money transfer operations via our store kiosk. Schedules may include weekends and holidays.

Role Responsibilities:

• Deliver outstanding customer service, creating a positive and welcoming experience in a variety of retail environments.
• Educate customers on the features, security, and benefits of the Western Union self-service kiosk for money transfers and other transactions.
• Actively manage lobby or store traffic by promoting kiosk usage, reducing wait times, and resolving basic kiosk-related issues.
• Ensure the cleanliness and professional presentation of the kiosk and surrounding area.
• Troubleshoot common customer concerns and assist with kiosk operation as needed.
• Build customer confidence by clearly explaining kiosk processes and safety measures.
• Provide customer insights and feedback to management to support ongoing improvements to the kiosk experience.
• Act as a brand ambassador, helping customers embrace self-service while ensuring their needs are fully met.
• Candidates are expected to use their personal smartphone with a reliable service and data plan for time tracking and work-related communication, as needed.

Role Requirements:

• Prior experience in customer service, preferably in a retail, hospitality, or service-driven environment.
• Bilingual fluency in English and Spanish is required, with the ability to communicate effectively and empathetically.
• Comfortable working in fast-paced, diverse retail settings with regular customer interaction.
• Tech-savvy with general computer skills and familiarity with Microsoft Office Suite.
• Confident in learning and teaching technology-based services to customers of all backgrounds.
• Self-motivated, reliable, and capable of working independently while representing the company professionally.
• Flexible schedule availability, including weekends and retail peak hours.
• Candidates must be comfortable using their own personal smartphone with reliable service and data plan, for time tracking and work-related communication, as required.

We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Salary: The hourly rate is $18.00 per hour.

Benefits: You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your United States – specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Student Loan Repayment
• Employee Discount Program
• 4% Western Union Contribution to 401K
• A phone stipend or reimbursement may be provided based on location and company policy

Locations (in-person):

• 4400 Slauson Ave., Maywood, CA 90270
• 1748 S. Jefferson Blvd, Los Angeles, CA 90018

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Western Union has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in person full-time.

Work Schedule:

The Kiosk Customer Service Specialist will work 40 hours a week, scheduled Thursday through Monday, from 11:00 AM to 7:00 PM Pacific Time (PT). Workdays will alternate between the two designated locations.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.