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Representative - Customer Service
Resolve customer inquiries efficiently to enhance satisfaction and loyalty
Metairie, Louisiana, United States
Entry Level
$20
– 25
USD / hour
yesterday
WESCO International
Provides electrical, industrial, and communications products with related supply chain, logistics, and integrated services for commercial and industrial customers.
5 Similar Jobs at WESCO International
Sales Support Representative
As a Sales Support Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
- High School Degree or Equivalent required
- Associates' Degree (U.S.)/College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
Compensation Details: $20.21 - $25.26 Per Hour
Representative - Customer Service
Metairie, Louisiana, United States
$20
– 25
USD / hour
Customer Success
About WESCO International
Provides electrical, industrial, and communications products with related supply chain, logistics, and integrated services for commercial and industrial customers.