Customer Support Consultant (real Estate)

Customer Support Consultant (Real Estate)

Customer Support Consultant | Leading Property Tech Company

Locations: Sydney CBD Salary: $61,800 + Super (flexible depending on experience) Hours: 37.5-hour week | Rotating rosters between 9 AM – 7 PM Schedule: Monday–Friday Type: Full-time, Permanent

Join a company changing the way Australians experience property

Our client is a leading property tech company, reimagining property for everyone - from first-time buyers to seasoned investors. At the heart of their success is a culture built on collaboration, high performance, and care, and they've been recognised as one of Australia's Top Workplaces.

As part of the Customer Support team, you'll be joining a purpose-driven group that delivers excellent service to both real estate professionals and consumers, helping them achieve success on every property journey.

What you'll do:

• Handle inbound calls, chats, and emails from real estate agents and consumers
• Troubleshoot technical issues — like uploading listings or adjusting prices
• Investigate complex account or data transfer queries
• Follow up with customers via outbound calls when needed
• Log and triage requests using Zendesk, Salesforce, and MS Office
• Collaborate across multiple teams using Slack

What makes you great:

• You take ownership and see issues through to resolution
• You're adaptable, resilient, and calm under pressure
• You love solving puzzles and asking "why" to truly understand how things work
• You communicate clearly and confidently with a professional tone

Your background might include:

• 1+ years' experience in a similar corporate, call centre environment that is fast-paced and ever changing
• Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers
• Experience in real estate roles like leasing consultant, property manager, office managers or similar are highly beneficial

(Full training provided — you'll start with 4 weeks of structured learning, buddy support, and live practice before taking your first call.)

Benefits:

• Full-time, Permanent role
• Join a team passionate about helping Australians on their property journey
• Excellent training and support to set you up for success
• Genuine career progression
• Work-life balance with flexible rosters
• Inclusive, purpose-driven culture recognised as a top workplace

Apply now and start your career in Real Estate