Implementation Manager - E - bill Express And Ereceivables

Implementation Manager In Merchant Services

Wells Fargo is seeking an Implementation Manager in Merchant Services to lead a team responsible for standard implementation projects for both E-Bill Express and eReceivables.

In this role, you will:

• Oversee the work of Implementation Managers in less complex initiatives
• Oversee adherence to project management methodology to facilitate implementations, establish timelines, and track ongoing projects to ensure successful delivery; support escalations as needed
• Identify opportunities to enhance existing controls, and procedures
• Identify and address control gaps, as required
• Participate in process improvement, RCSA refresh, EBCE or Internal Audit exams, as needed
• Participate in change management activities and identify impacts to the Implementation team(s), provide updates/training as needed
• Design and deliver reporting related to status of project portfolio to key stakeholders
• Collaborate and consult with peers, management, technology, Product, Sales, third parties, and other partner teams
• Actively seek feedback and improvement opportunities from internal partners and customers
• Perform employee talent management activities, coaching, periodic check-ins
• May oversee Team Lead(s), as needed

Required Qualifications:

• 4+ years of operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Project Management Professional (PMP) or Certified Payments Professional (CPP)
• Payments experience – issuing, acquiring, network
• Has led a team of individual contributors that work on client-facing implementation projects
• Has experience working closely with Sales, Relationship Management, Treasury Management teams
• Risk management experience
• Practical experience enhancing controls and procedures

Job Expectations:

• Candidate will be expected to work onsite from one of the stated locations in the job posting on a hybrid schedule.
• VISA sponsorship will not be supported by the role.

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.