Customer Service Associate

Customer Service Associate In Commercial Lending Operations

Wells Fargo is seeking a Customer Service Associate in Commercial Lending Operations as part of the Contact Center division.

In this role, you will:

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of International Trade Service business, processes, and procedures; specifically Standby Letters of Credit
• Experience working CEO Trade online platform; as well as experience handling import/export letters of credit and/or collections
• Excellent verbal, written, and interpersonal communication skills
• Experience implementation solutions on behalf of the customer/client, while improving productivity and customer satisfaction
• Ability to interact with all levels of an organization, including external partners
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Sound analytical skills with high attention to detail and accuracy
• Strong problem-solving skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work in a fast-paced deadline driven environment
• Ability to achieve high production and quality standards

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Willingness to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Posted Location:

• 600 South 4th Street, Minneapolis, Minnesota 55415

Pay Range:

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$25.48 - $36.54

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

We Value Equal Opportunity:

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

Applicants with Disabilities:

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy:

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.