Customer Service Representative

Customer Service Representative

Monday - Friday 8:00am - 4:00pm

The main purpose of this position is the processing of Customer Purchase Orders for spare parts and liaising with allocated customers to assist with their requirements.

Why Choose Weir:

Be part of a global organization dedicated to building a better future:

At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.

An opportunity to grow your own way:

Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong:

Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
• Generation of quotes for allocated Customer accounts
• Sales Order entry for allocated Customer accounts
• Reporting on order status of spare parts and on delivery status of spare parts
• Manage returns/Credits/CAR's
• Assisting Finance with invoice queries
• Assisting Sales teams with Pricing, On time Delivery reporting

Job Knowledge/Education and Qualifications:

• Prior experience in customer-facing roles is highly valued
• Basic to intermediate proficiency in Microsoft Office, email systems (Outlook), and familiarity with SAP (preferred but not essential)
• Experience with managing difficult situations, respond promptly to needs, and meet commitments.
• Excellent written and verbal communication skills

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.