Customer Service Officer

Customer Service Officer

The primary purpose of this role is to process customer purchase orders for spare parts and to liaise with allocated customers in order to support and fulfil their requirements.

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Prepare accurate and timely quotations for allocated customer accounts based on customer requirements and system data.
• Process customer spare parts purchase orders in ERP systems with a high level of accuracy and attention to detail.
• Review and interpret customer purchase orders to ensure correct part numbers, quantities, pricing, and delivery details are entered into the system.
• Liaise with customers to clarify incomplete or unclear order information and ensure accurate order processing.
• Coordinate with internal teams (Sales, Technical, Logistics, and Finance) to resolve order-related queries and ensure smooth processing through to delivery.
• Provide timely updates to customers on order status, delivery timelines, and any changes affecting their orders.
• Maintain accurate and up-to-date customer master data and order records within ERP and related systems.
• Process returns, credits, and corrective action requests (CARs) in line with company procedures.
• Support Finance with invoice-related queries to facilitate accurate billing and collections.
• Assist Sales teams with pricing-related updates and on-time delivery information where required.
• Escalate potential pricing discrepancies, margin concerns, or system issues to the appropriate internal stakeholders.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• This role does not require a formal degree. We are looking for candidates with around 2 years or more of relevant experience in customer service, order processing, logistics, or supply chain operations, or equivalent hands-on experience in ERP-based transaction roles.
• Strong written and spoken English communication skills are required, as the role involves regular interaction with customers and internal stakeholders.
• The candidate should be comfortable working in a structured, process-driven environment and handling high volumes of transactional work.
• Strong attention to detail and accuracy are essential, particularly when processing purchase orders and sales orders in ERP systems.
• Experience working with ERP systems is important. SAP experience is preferred; however, experience with other ERP systems is acceptable.
• Basic to intermediate computer skills, including Microsoft Office applications and email systems are required.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.