Customer Service Manager

Job Title

Wegmans is looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day!

Responsibilities include coordinating and troubleshooting daily activities of customer service employees, taking part in store management duties and projects. You will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

1. Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
2. Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
3. Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
4. Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
5. Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
6. Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters