Customer Onboarding Assistant - Remote Eligible

Onboarding Assistant

This position supports TrueLark, a recently acquired brand under the Weave umbrella. While you'll be employed by Weave, your work will directly contribute to the TrueLark product and team.

TrueLark is an AI-powered virtual receptionist designed for appointment-based small and medium-sized businesses. Its agentic AI platform manages scheduling, rescheduling, and client inquiries through SMS and web chat, providing 24/7 support. TrueLark helps businesses recover missed calls, increase bookings, and streamline front-office operations.

We're looking for a proactive, detail-oriented Onboarding Assistant to join our TrueLark team under the Weave umbrella. In this role, you'll support the implementation of TrueLark for brick-and-mortar, appointment-based businesses by managing onboarding workflows, coordinating internal tasks, and ensuring accounts are properly configured and ready for launch. You'll collaborate closely with customer-facing Onboarding Specialists and Engineering to ensure internal processes operate efficiently and reliably.

Reports to: Onboarding Manager

This position will be Remote in India & requires full-time availability during U.S. Pacific business hours.

Reports to: Customer Onboarding Lead

What You Will Own

• Configure new and existing TrueLark accounts based on business type and client-specific needs
• Generate login credentials and provide clear instructions for API access based on the client's booking platform
• Input and manage API credentials to enable account integrations
• Tailor account settings to meet individual business location requirements
• Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team
• Coordinate with internal teams to ensure timely transitions and a seamless go-live process

What You Will Need to Accomplish the Job

• Strong attention to detail, organization, and time management
• Excellent communication skills via Slack, email, and virtual meetings.
• Ability to manage onboarding workflows and timelines across multiple client accounts
• Comfort working with technical systems, documentation, and business management software platforms
• Must be available to work during California Pacific Time
• Collaborate with cross-border teams (India) for back-end configuration

What Will Make Us Love You

• Experience in onboarding, customer support, or implementation roles
• Background in project coordination or project management, ideally in SaaS or tech
• Familiarity with tools like CRMs, project management software, or ticketing systems
• Strong ability to anticipate and proactively solve issues before they impact the customer
• Ability to remain calm and positive in fast-paced or high-demand situations, with a strong ownership mentality

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.