Client Success Support - Remote Eligible

Client Success Support

Hiring: Full-time - Remote - $12,000 - $14,400/yr

Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families. Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles. Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses. Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference. An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don't just work—they

Key Responsibilities of the Client Success Support

• AI & Chatbot Management Outsourced Professional Supervision Productivity Tracking & Compliance Process Adherence & Coaching
• Reporting & Client Communication

Your responsibilities include:

• AI & Chatbot Management:
  • Leverage AI tools to enhance client support and operational efficiency
  • Utilize and manage AI chatbots, ensuring seamless integration into daily workflows
  • Assist in the creation, optimization, and management of AI chatbot functions
  • Familiarity with at least one AI platform (e.g., ChatGPT, Gemini, Claude) and a strong eagerness to learn and implement AI-driven solutions
• Outsourced Professional Supervision:
  • Track and manage team members' activities, ensuring focus on a single assigned client
  • Monitor application and website usage, email exchanges, and activity levels to ensure efficiency and compliance
  • Conduct real-time performance checks, provide direct feedback, and send Slack messages to reinforce productivity
  • Document and track improvement plans, ensuring accountability through follow-ups and check-ins
• Productivity Tracking & Compliance:
  • Review the previous day's productivity using Teramind or other tracking tools, flagging any behavioral concerns
  • Prepare and compile monthly performance reports, identifying trends and actionable insights
  • Conduct random check-ins to ensure team members adhere to company policies and are not engaging in unauthorized work
• Process Adherence & Coaching:
  • Ensure all OPs follow established workflows, guidelines, and company processes
  • Provide coaching and corrective guidance to align performance with company expectations
  • Proactively address process gaps and recommend improvements to enhance operational efficiency
• Reporting & Client Communication:
  • Generate detailed reports on team performance, highlighting key trends, concerns, and areas for improvement
  • Review end-of-day reports for accuracy and alignment with assigned tasks
  • Client Calls & Issue Resolution:
    • Conduct Teramind walkthroughs (Week 2 of onboarding) to familiarize clients with performance tracking
    • Join client calls to explain key performance issues, alerts, and data insights
    • Escalate unresolved or critical operational concerns to the Accounts Manager when necessary

Get To Know WeAssist!

Company Culture and Core Values:

• Growth Focus: Continuously improving and evolving together.
• Strong Communication: Honest, direct, and gossip-free interactions.
• Speed and Results: Prioritizing progress over perfection. ‍
• Enjoying the Process: Balancing work with laughter and joy.
• Commitment to Helping Others: Genuine care and support for all.
• Prosperity: Exceeding expectations for our team and their families.

Join a team that's all about making a difference and thriving together!

What's in it for you?

• Endless Growth Opportunities – Your role evolves with you—take on more responsibility and leadership as you grow!
• Great Starting Salary – Competitive compensation to reward your contributions.
• 13th Month Bonus – Because we appreciate your hard work and dedication. Wild, right?
• Performance-Based Raises, Bonuses & Prizes – Your growth directly impacts your compensation! Hit your KPIs and enjoy rewards that reflect your success!
• Health, Dental, and Mental Health Insurance – Comprehensive coverage to take care of you inside and out.
• Proactive, Collaborative, Supportive, and Forward-Thinking Environment – Work on innovative projects that push boundaries alongside passionate leaders who value your input!
• Permanent Remote Set-Up – Your office is wherever you want it—whether that's your couch, bed, or hammock!

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our journey to success.

Specifics:

• Time
  • Timezone: 9am-5pm PST (12am-9am MNL)
  • This is a remote position so you can have the freedom to work from anywhere

Miscellaneous:

• Attire - business casual when in meetings
• Professional setup
  • Clean background
  • Good camera
  • Good microphone
  • Strong wifi

Tech Stack:

• Must-have:
  • AI Software:
    • AI Chatbot N8N.io
    • ChatGPT
    • Gemini
    • Claude
    • Hunger and ferocity to learn AI Tools
    • Productivity Tracker:
    • Teramind (Highly Preferred)
    • Hubstaff
    • TimeDoctor
• Nice-to-have:
  • Project Management Software:
    • ClickUp (preferred)
    • Asana
    • Trello
    • Monday.com
    • SalesForce
  • Slack
  • G-Suite

Compensation:

• Fixed Rate Range; $12,000 - $14,400/yr