IT Support (onsite Position)

IT Support Specialist

Wavepoint 3PL, a growing, energetic logistics company, is looking for a full-time IT Support Specialist. This is a permanent, on-site position based in Erie County.

Key Responsibilities

• Provide technical support for end users via email, telephone, remote connection, and in-person.
• Monitor systems for performance and integrity and proactively address issues.
• Provision and deploy hardware as needed to support operations and administration, both onsite and remotely.
• Install, configure, and update software on servers and PCs.
• Utilize the helpdesk system to manage client support requests.
• Diagnose and isolate hardware/software problems and coordinate solution response.
• Coordinate with service and solutions providers to resolve system issues and alter services as directed.
• Participate in Active Directory and network administration.

Requirements

IT Support Specialist Education & Experience

• 3+ years of professional IT experience.
• Bachelor's degree in management information systems, information technology, or related field.

Knowledge, Skills & Abilities

• Experience administrating and supporting:
• Active Directory
• Windows Server
• Windows Professional
• Office / Microsoft 365
• Network wiring
• Working knowledge of networking fundamentals (TCP/IP, wireless, switching, routing, firewalls). SonicWall experience preferred.
• Able to problem-solve with minimal assistance or supervision.
• Ability to work independently as well as in a team environment.
• Effective communication with both technical and non-technical team members.
• Travel as needed to remote sites, both locally and out of the area.
• Must be able to sit at a desk for extended periods of time.
• Extended periods of typing and computer use
• Lifting: 0-20lbs. Often; 20-50 lbs. Occasionally; Over 50 lbs. Rarely.
• Occasional work from a lift or ladder
• Due to travel outside of the home office, candidates are required to have a vehicle and a valid driver's license.