IT Support (onsite Position)

IT Support Specialist

Wavepoint 3PL, a growing, energetic logistics company, is looking for a full-time IT Support Specialist. This is a permanent, on-site position based in Erie County.

Key Responsibilities

1. Provide technical support for end users via email, telephone, remote connection, and in-person.
2. Monitor systems for performance and integrity and proactively address issues.
3. Provision and deploy hardware as needed to support operations and administration, both onsite and remotely.
4. Install, configure, and update software on servers and PCs.
5. Utilize the helpdesk system to manage client support requests.
6. Diagnose and isolate hardware/software problems and coordinate solution response.
7. Coordinate with service and solutions providers to resolve system issues and alter services as directed.
8. Participate in Active Directory and network administration.

Requirements

IT Support Specialist Education & Experience

• 3+ years of professional IT experience.
• Bachelor's degree in management information systems, information technology, or related field.

Knowledge, Skills & Abilities

• Experience administering and supporting:
• Active Directory
• Windows Server
• Windows Professional
• Office / Microsoft 365
• Network wiring
• Working knowledge of networking fundamentals (TCP/IP, wireless, switching, routing, firewalls). SonicWall experience preferred.
• Able to problem-solve with minimal assistance or supervision.
• Ability to work independently as well as in a team environment.
• Effective communication with both technical and non-technical team members.
• Travel as needed to remote sites, both locally and out of the area.
• Must be able to sit at a desk for extended periods of time.
• Extended periods of typing and computer use
• Lifting: 0-20lbs. Often, 20-50 lbs. Occasionally, over 50 lbs. Rarely.
• Occasional work from a lift or ladder
• Due to travel outside of the home office, candidates are required to have a vehicle and a valid driver's license.