Customer Service Representative

Customer Service Representative - Buffalo, NY

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team.

Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Schedule: 7:00 AM - 3:00 PM, with overtime often

Drivers License required

Description:

• This person will be expected to cross train and help out at the trailer wash station as needed.
• To facilitate and coordinate the daily business transactions of our customers as those transactions relate to provided services. Develop and maintain a dialogue with our customers in order to understand their business needs, directions and special requirements. Consistently strive to exceed the expectations of our customers.
• Review customer releases for outbound shipments.
• As received by customer, prepare "inventory manipulations" for processing, boxing, bagging, transfers and blends.
• Prepare warehouse receipts for inbound material.
• Prepare paperwork inbound paperwork for inbound bulk and packaged material.
• Generate spreadsheet reports as needed.
• Confirm, fax and scan paperwork.
• Maintain communication with customers regarding customers' inbound barge, rail and truck activity.
• Maintain a thorough knowledge of customers' current on hand inventories.
• Review customer complaints and where appropriate, develop and respond with both cause and corrective action.
• Work in conjunction with outside sales to provide the primary link between the customer and Watco in answering questions, resolving difficulties and communication business status.
• Maintain the confidentiality with all customers.
• Possess a thorough understanding of the terminals' operating capabilities and processes.
• Must have strong organizational skills
• Must be able to work under pressure to meet deadlines.
• Ability to adjust to changing operating conditions.

Machines, Tools, Special Equipment, Personal Protective Equipment Used:

• Data entry using computer system, calculator, email and copy machine used for making copies, faxing and scanning
• PPE; hard hat, vest, safety glasses, FR clothing, gloves, steel toed boots

Requirements:

• High school education or equivalent
• 3 or more years experience in an office clerical position utilizing Microsoft Word, Excel and database software required.
• Prior experience in customer service, transportation, river terminal, or warehousing preferred
• May be required to work overtime and weekends.
• Occasional trips to visit customers will be required.