Process Analyst Customer Service SBS

Job Title

To perform intermediate level tasks / activities related to the process / business the employee is aligned with.

Essential Duties and Responsibilities

Understands business fundamentals and standard operating procedures

Maintains professional and productive relations and communications with internal customers.

Follows standard procedures and introduces all new procedures into daily routine.

Meets or exceeds individual productivity requirements.

Resolves problem invoices with the highest degree of urgency.

Returns or resolves quality control issues in problem queues.

Generate reports, create MIS for the related role if advised.

Meets or exceeds individual productivity requirements as laid down by the managers.

Other duties may be assigned as needed by supervisor / manager.

Qualifications

Required Qualifications:

• B.Com, M.com or equivalent degree

Preferred Qualifications:

• 6 months prior relevant experience in the field of Audit, Accounts & Finance
• Experience on the similar kind of process will have an additional advantage.

Physical Requirements

Frequently:

• Repetitive Motions
• Eye/Hand/Foot Coordination

Constantly:

• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

1ST & 2ND FLOOR, BRILLIANT SAPPHIRE, PLOT NO 10 SCHEME 78, PART II, MADHYA PRADESH, INDORE, Madhya Pradesh, 452010, IN