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Customer Service Representative
Resolve customer disputes and process service change requests efficiently
Shreveport, Louisiana, United States
Entry Level
$18
– 19
USD / hour
yesterday
Waste Connections
An integrated solid waste services company providing waste collection, transfer, disposal, and recycling services in the U.S. and Canada.
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Customer Service Representative
We are looking for a Customer Service Representative to join the team at our Hauling site in Shreveport, LA.
The schedule is Monday - Friday 7:30 a.m.-4:00 p.m.
Pay Range: $18-19/hr., weekly pay.
Benefits, 401k match $1 per $1, vacation, and year-round work.
Job Responsibilities:
- Work closely with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Answer incoming calls and assist with billing related questions or account support
- Manage collections through phone calls, email campaigns
Requirements:
- 2- years of Customer Service experience in a high call volume atmosphere
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required
- Excellent organization and communication skills
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Customer Service Representative
Shreveport, Louisiana, United States
$18
– 19
USD / hour
Customer Success
About Waste Connections
An integrated solid waste services company providing waste collection, transfer, disposal, and recycling services in the U.S. and Canada.