Sr. Account Coordinator

Sr. Account Coordinator

Wasserstrom is a leader in the highly innovative manufacturing of restaurant and supermarket food service equipment. Established in 1902, we are a family-owned company with our headquarters in Columbus, Ohio. We have openings for Sr. Account Coordinators to join our team! If you like the excitement of problem solving, cross communication between departments, customer interactions, the thrill of a fast-paced workflow and ample growth opportunities– this career is for you! You will work in a dynamic learning environment on everything from assisting project managers, to interacting with customers, logistics and other internal teams.

This position is responsible for providing administrative support for account services and project management. Sr. Account Coordinators work with cross-functional departments to monitor orders throughout the fulfillment process to meet deadlines, managing multiple client accounts and gaining a deeper understanding of business operations. They demonstrate strong problem-solving, organizational, and communication skills to respond to questions or requests and provide accurate order details and updates, while exercising independent decision-making.

Sr. Account Coordinators are proficient with ERP and quoting systems (such as SyteLine and AutoQuotes) to manage orders, prepare client and freight quotes, and maintain documentation. They also handle small orders from quote to cash, expedite full store orders, and actively participate in project management tasks, including tracking key milestones, maintaining project materials, preparing shipments, requesting installations, and attending project meetings.

Essential Duties and Responsibilities

• Provide daily support by answering phone calls and emails
• Prepare client and freight quotes
• Collaborate with internal teams to review and interpret floor plans
• Enter client data and orders, verifying details such as ship dates and accuracy
• Monitor order statuses; identify discrepancies and escalate actions as needed
• Coordinate freight services with clients and cross-functional departments
• Submit vendor quotes to purchasing to ensure accurate pricing
• Communicate basic order details and statuses to clients
• Respond to client and cross-functional department questions or requests
• Perform other tasks to support client accounts as needed

Minimum Education and Experience

• Minimum - High School or GED / Preferred - 2 Year Degree or Higher
• Minimum - 1 - 2 years related experience and/or training

Other Skills and Abilities

• Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint
• Technical ability to learn and use a variety of software programs, such as SyteLine, AutoQuotes, and Fortis
• Possesses prior experience related to customer service or account management
• Communicates well with others; speaks and writes clearly; asks for and offers help when needed
• Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality
• Detail oriented; meets quality standards and demonstrates accuracy and thoroughness
• Organized; completes work in a timely manner; able to prioritize and meet deadlines
• Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work
• Capable of working independently and as a member of a team; contributes to building a positive team spirit

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.