Senior Customer Experience Program Manager - Windows 365

Senior Customer Experience Program Manager - Windows 365

As part of the Windows 365 & AVD product group, the Customer Acceleration Team (CAT) engages with our products' most strategic customers via data-driven customer/engineering feedback loop as part of their adoption of the service. We are looking for a customer-obsessed individual to drive positive product change through influencing product priorities, using customer listening and technical knowledge. Come join a team focused on learning from deep technical engagement with customers to improve Windows 365 and accelerate adoption of Windows in the cloud. As a Senior Customer Experience Program Manager - Windows 365, you'll join the leadership team reporting to Group Product Manager for global CAT helping to manage programs of work between engineering and our partners across Microsoft working with customers. You'll help build out the tools and processes required to enable CAT to execute on its mission. You'll also have functional management over those programs working across CAT leaders in region. This opportunity will allow you to develop deep business acumen on how both the Microsoft field and engineering operate and interoperate, translate from product strategy to field execution, and gain a deep understanding of how commercial customers rely on Windows Cloud products to achieve their business goals.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own and manage the engineering relationship with the Customer Success Unit and FastTrack to ensure that they have the information and processes from engineering required to drive customer adoption.
• Define and manage how engineering supports field readiness globally alongside our marketing and corporate partners to ensure our ecosystem continues to grow.
• Support the rest of Customer Acceleration Team in building the AI-enabled tools and data systems to manage our team’s customer engagements.
• Partner with the engineering customer insights owner to provide the right capabilities and tools for our advocates to inform and influence product direction.
• Participate with the leadership team in setting Customer Acceleration Team strategy and annual plans.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Experience in project management driving business outcomes with technical teams.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Experience building business insight solutions with Microsoft Power Platform including PowerBI, PowerAutomate/Flow, PowerApps along with leveraging Microsoft Copilot and Copilot Studio to drive administrative efficiencies for team members so they can focus high value tasks.
• Experience in people manager or leading team leadership positions in previous roles.
• Knowledge of Windows 365 (or Azure Virtual Desktop or other Windows Virtual Desktop Infrastructure solutions).

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here.

Microsoft will accept applications for the role until October 19, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.