Remote Seasonal Customer Service Representative - Remote Eligible

Remote Seasonal Customer Service Representative, Donor Contact Services

World Vision is hiring a Remote Seasonal Customer Service Representative, Donor Contact Services (Pacific and Mountain Time Zones) to join the Donor Contact Services team. Duration: November 3- December 31, 2025. Role: Remote Seasonal Customer Service Representative, Donor Contact Services. Location: Remote within the U.S. (Pacific and Mountain Time Zone); Hybrid if near Seattle, WA. Reports To: Manager, Contact Center. Work Authorization: Must be authorized to work in the U.S.A. for any employer. Required Experience: High school graduate/GED or equivalent required, as well as basic routine work experience. Minimum of 1-year previous customer service/sales work experience or call center experience preferred. Required minimum typing speed of 20 wpm. Estimated Salary Range: The typical hiring range is $19- $21 per hour. Work Schedule: The training hours will be: 7:00 AM – 4:00 PM Pacific / 8:00 AM – 5:00 PM Mountain. After training is complete, you would be assigned an 8-hour work shift, anywhere between our Call Center hours of operation, which are 6:00 AM – 6:00 PM Pacific (7:00 AM – 7:00 PM Mountain). There is the possibility of extended hours for the month of December which would change our hours of operation to Monday – Friday 6am-8pm Pacific time and 7am-9pm Mountain time. Please note, schedules are assigned via a shift-bid, and the order of selection is based on seniority.

The Job World Vision is a global Christian humanitarian non-profit organization, partnering with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. As a Seasonal Customer Service Representative within the Donor Contact Services Call Center, you will begin with an approximately 3-week paid training program to gain a working knowledge of the position and ability to perform the essential functions of the job at a level of performance that consistently meets expectations. Within the hands-on and intensive training program, you will learn, understand, and develop the skills necessary to acquire and maintain donor relationships through basic inbound and occasional outbound calls in a high-volume call center environment. Seasonal Customer Service Representatives serve as the key liaison and "voice of World Vision" to our donors and the general public while providing excellent customer service for all World Vision programs including disaster relief, education, health, clean water, and more. Specifically, you will assist with World Vision`s Gift Catalog. World Vision's Gift Catalog offers more than 100 ways to honor a loved one by giving a gift that can provide hope, joy, and transformation for a child. Your responsibilities will include:

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
• Maintain reliable, regular attendance. Report to work on time and return from breaks and lunches on time.
• Under supervision, answer inbound calls and make outbound calls to current and potential donors in response to all media presentations and World Vision products and services. Recognize and respond to up-selling opportunities and actively cross-sell other WV programs as appropriate.
• Through training and active participation, demonstrate active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills.
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods.
• Develop skills to utilize technology for maintaining and updating donor information as appropriate.
• Accepts constructive feedback and welcomes instruction and direction.
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment.
• Learn and effectively communicate World Vision's involvement in ministries and projects around the world.
• Be sensitive to Donor's needs and pray with them when appropriate.
• Work collaboratively with team members when assigned to work as a member of a team.
• Perform other duties as assigned.
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.

Required Experience and Skills

• High school graduate/GED or equivalent, as well as basic routine work experience.
• Minimum of 1-year previous customer service/sales work experience or call center experience preferred.
• Required minimum of 20 WPM.
• Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs.
• We also prefer the following:
• Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications.
• Ability to keep composure during challenging situations.
• Ability to work efficiently while maintaining an appropriate level of speed.
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize.
• Ability to adapt and demonstrate flexibility.
• Willingness to accept constructive feedback, instruction and direction.
• Ability to demonstrate active listening and display empathy through the phone.
• Show a passion for sharing God's love with others.
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms.

What to Expect on November 3, 2025, you'll join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service. In a highly structured Call Center environment. As the "Voice of World Vision" to our valued donors you will also have opportunities to support them through meaningful prayer. Seasonal Customer Services Representatives can expect a faith-filled, customer-focused, caring and supportive work environment, where you'll be able to share God's love with others.

What happens next? After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include:

• A phone interview with our Talent Acquisition team
• A video interview with members of the Donor Contact Services team
• A spiritual and professional reference check
• Upon acceptance of offer, a criminal background check

About World Vision: We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith.