Implementation & Service Specialist

Implementation & Service Specialist

The role of the Implementation & Service Specialist is to manage the execution phase of the solution-selling offering. The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate the customer experience. In this role, the Implementation & Service Specialist will also grow and protect the customer value and return on investment through continuous activity and selling additional hardware, services, and software within a specific geographical territory.

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

The role involves making outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company's position or market share within the territory. Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions. Using Time and Territory Management, zone territory by customer potential and previous sales, create/own daily schedule and utilize sales productivity tools. Demonstrate consultative selling; convince customers that they have a need for a product or service. Demonstrate Hilti products and services in person, face-to-face, with customers. Train the customer on Hilti Tool Service Solutions at all levels of the company. Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry-level decision-makers at construction/industrial companies. Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer's processes. Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service). Collaborate with the field sales team in contract negotiations with customers; assess risk and reach profitable agreements and long-term customer engagement. During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work. Represent Hilti in customer project meetings and follow up with existing customer platforms to sell additional training services, and webinars, and collect feedback from our key users. Additional duties as assigned.

Hilti North America ranked #7 in the coveted Best Workplaces in Texas by Fortune in 2023. We'll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we'll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we'll reward you with unrivaled training, development, and career opportunities as soon as you're ready for the next challenge. Day to day you'll report to your regional sales manager, who will also be there to help you manage your career.

What you need is: High School Diploma or GED, required. Bachelor's Degree or equivalent work experience, preferred. Minimum two (2) years' experience in Sales, Customer Service, Logistics, Operations, Construction Management or related Techn