Help Desk Coordinator

IT Help Desk Coordinator

Avalanche, a division of WB Games Inc., seeks an IT Help Desk Coordinator to join the team. Avalanche is a Warner Bros. Games studio located in downtown Salt Lake City nestled against the backdrop of the beautiful Wasatch Mountains. We've been in the video game business since 1995, creating interactive experiences for fans of the world's largest franchises. Join the team behind the blockbuster open world, action RPG Hogwarts Legacy as we create what's next!

The IT Help Desk Coordinator will provide help desk and IT support. Additional responsibilities may include deployment of new workstations, displays and development hardware. Ultimately this position helps to ensure that our end users are always up and running.

Your Role Accountabilities:

• Provide excellent customer support to our users by responding to helpdesk tickets, assess and resolve routine technical workstation issues and troubleshooting challenges to minimize downtime of workstation and network access
• Respond to help desk requests remotely and in person.
• Diagnose routine technical problems.
• Document and escalate complicated problems.
• Upgrade systems and perform regular maintenance services
• Assist with the onboarding of new staff at the studio and managing hardware inventories
• May need to be available to work outside of normal work hours to respond to outages or urgent issues
• Other duties as assigned as we are a small but mighty team

Qualifications & Experience:

• Friendly customer service support is a must
• 1 to 3 years of help desk or customer support experience
• Comfortable with Windows in an enterprise environment
• Ability to work in a fast-paced environment
• Able to lift up to 50 pounds
• Excellent Analytical and problems-solving skills
• Willingness to learn and jump in with a can-do attitude
• Excellent Communication skills
• Regularly uses independent judgment within defined procedures

Nice to Have:

• Previous experience in a similar role.
• Passion for or curiosity of video games or the video game industry.

Championing Inclusion at WBD:

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.