Customer Success Specialist

Customer Success Specialist

Do you have a great attitude and a willingness to proactively support customers? If this sounds like you, we have an immediate opening for a Customer Success Specialist. Your primary responsibilities include building and maintaining customer relationships by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations in a fast-paced, multi-system environment.

DUTIES AND ACCOUNTABILITIES:

• Deliver positive customer experience by focusing on excellence in communication, process, and compliance.
• Anticipate, identify, manage and proactively work to seek Lean Process solutions for potential problems.
• Review customer orders for accuracy to ensure information is accurate for billing and account requirements.
• Educate and collaborate with customers to utilize the Customer Portal to be able to access information on demand.
• Communicate client change needs promptly and effectively.
• Maintain a 'solutions-focused' approach with a proactive, high sense of urgency in all regards.
• Ensure order processing and shipping requirements and timelines are achieved.
• Demonstrate ability to work in and master multiple internal and customer systems.
• Occasionally attend and or participate in customer presentations when required.
• Assist sales and site staff when workload and opportunity allow.
• Perform other duties as assigned or requested by management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong computer skills utilizing Microsoft Excel, Word, Access, and Outlook.
• Excellent written and verbal communication skills.
• Positive and professional customer service-oriented attitude.
• Experience working with customers in a relationship-building environment detail and deadline-driven.
• Organized with the ability to prioritize multiple tasks to ensure completion.
• Independent starter with the ability to seek out improvements.
• Core values are essential to a safe, productive, and enjoyable working environment.
• Be a positive team player accepting of change.
• Bi-lingual speaking capabilities are a plus.
• Ability and willingness to travel less than 10%

PREFERRED EDUCATION AND EXPERIENCE:

• Two years' experience in a warehousing/distribution or E-commerce environment.
• High School Education.

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Ability to sit for extended periods.
• Ability to use hands and fingers for computer keyboarding, and answering phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.

BENEFITS AND TOTAL REWARDS:

• Competitive wages, including shift premiums; weekly paychecks, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance and Employee Assistance plans.
• Company-paid Time-Off (PTO), and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance/Uniforms, Safety Shoe and Safety Glasses Reimbursement.

Equal Opportunity Employer