Manager, Pharma Implementation Management

Job Summary

Provides high quality service delivery for complex, high profile, marquee clientele and their members. Responsible for successful implementation of key strategic implementation projects, new client on boarding, and global corporate initiatives and acts as the primary point of contact during the implementation phase. Develops employees through orientation, training, mentoring, establishment of objectives, communications of rules and performance management. Requires significant contact with clients and senior leadership, in addition to the management of employees. Handles adhoc, non traditional Implementations and projects as business needs arise.

Job Responsibilities

Develops employees through orientation, training, mentoring, establishment of objectives, communications of rules and performance management; hires, trains and develops new employees throughout their training process; mentors team members on an ongoing basis to improve their understanding and skill and ensure they are familiar with policies and procedures, business processes and workflows

Provides daily management and oversight of the Implementation departmental staff; takes a leadership role on task force committees. Initiates discussion, educates other task force members and trains the team on the final product

Provides high quality and comprehensive implementation processes for complex, high profile, marquee clients; responsible for successful implementation of key strategic implementation projects and global corporate initiatives; handles issue resolution escalated from other team members

Acts as a single point of contact for client during implementation phase and post implementation until formally transitioned; meets with clients face to face on an as-needed basis; travels to client locations

Assists with writing and reviewing Request for Proposal (RFP) responses upon request; assists with finalist meetings either by attending or providing information and materials

Supervisory Responsibilities

Responsible for the development, oversight and implementation of departmental budget

Responsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as needed

Other responsibilities as judgment or necessity dictate

About Walgreens

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.