Regional Key Account Manager - Canada, Transit Services/ Responsable Régional Des Comptes Clés – Canada, Services De Transport

Regional Key Account Manager – Canada, Transit Services

Location: Toronto, ON (Preferred); Montreal, QC (Alternative)

Reporting To: VP - Transit Services Sales

How will you make a difference?

As a member of the Transit Services Sales group, you will be responsible for managing service sales opportunities across 10 to 20 transit customers within the region. You will drive aftermarket parts sales, identify engineering services opportunities (overhaul, modernization, kitting), and deepen customer relationships through regular on-site engagement. You will serve as the primary commercial point of contact, owning account performance and driving actions to meet quarterly and annual order intake targets. This role reports to the VP - Transit Services Sales and requires extensive collaboration with internal teams and customer stakeholders.

What do we want to know about you?

• Technical knowledge of rolling stock maintenance and operations, including mechanical systems

• 10+ years in the rail supply industry

• Comfortable engaging with railway maintenance shop personnel, superintendents, and procurement managers

• Strong commercial acumen and sales experience

• Proficiency in Salesforce CRM reporting and Oracle systems

• Ability to travel to cover regional accounts (up to 50%)

• Strong oral and written communication skills

• Demonstrated ability to execute plans and achieve goals

• Strong ability to work with cross functional teams and clearly communicate customer needs

• Passion for customer success and continuous improvement

What will your typical day look like?

• Serve as the primary commercial point of contact for assigned Transit Agencies
• Develop understanding of customer maintenance practices, procurement cycles, and operational priorities
• Drive customer alignment to prescribed overhaul and maintenance activities
• Capture parts demands, identify competitive threats, and develop defensive strategies
• Develop aftermarket parts annual orders budgets for Transit and Locomotives
• Identify Fleet lifecycle position to maximize overhauls, upgrades, and end-of-life parts strategy
• Identify and develop service opportunities tied to equipment overhauls and lifecycle extensions
• Seek out LTPA opportunities with committed quantities
• Build and maintain a healthy pipeline of service opportunities
• Provide commercial intelligence to site-based teams
• Engage in regular site visits at top customer locations
• Collaborate with internal teams to ensure on-time delivery and quality performance
• Monitor and report on customer satisfaction
• Drive order intake performance by customer and sub-region
• Support pricing strategy and contract negotiations
• Maintain CRM data accuracy and ensure pipeline visibility
• Track market trends and competitor activity
• Support long-term account planning with a focus on service growth
• Own weekly sales reporting and drive corrective actions

What about the physical demands of the job?

• Extensive travel required across regional customer locations

• Frequent site visits may involve standing, walking, and engaging in discussions in maintenance shop environments

• May require wearing PPE and observing detailed labels and documentation

Relocation assistance may be provided if eligibility requirements are met.