Customer Experience Center Manager

Customer Experience Center Manager

Are you ready to develop the future of retail?

As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact.

As a Customer Experience Center Manager, reporting directly to the VP of Marketing, you will make a positive impact by:

• Serving as the primary point of contact and site steward for our Customer Experience Centers – one located in Coppell TX and one in Bentonville AR.
• Hosting and guiding tours for clients, partners, and internal teams with confidence, professionalism, and deep knowledge of our technology.
• Coordinating with cross-functional teams to plan, stage, and execute immersive technology demos that showcase our solutions.
• Troubleshooting and maintaining demo systems and displays, including basic AV, IoT devices, and custom installations.
• Refreshing and updating technology demonstrations and exhibit content regularly to keep the space aligned with the latest innovations.
• Supporting general operations of the space including ordering supplies, managing basic tidiness and readiness of the environment.
• Capturing notes from customer and team visits, and synthesizing feedback into actionable insights or content for internal stakeholders.
• Creating and maintaining documentation, signage, and digital content associated with the Experience Center's exhibits and user experience.

Qualifications

Qualifications we're looking for.

• Experience:
• 3 – 5 years of experience in an operations, customer experience, product marketing, or demonstration center/showroom role.
• Experience in a cross-functional tech environment, ideally including exposure to hardware and/or software installations.
• Demonstrated success in roles requiring both operational excellence and direct customer interaction.
• Skills:
• Strong written and verbal communication, including ability to tailor messages to different audiences (e.g., executives, engineers, clients).
• Basic technical troubleshooting skills for AV, IoT, or digital display equipment.
• Content creation or documentation experience (e.g., writing signage, customer recaps, demo instructions).
• Comfortable with hands-on work, from updating displays to plugging in devices and configuring demo units.
• Abilities:
• Personable, confident, and engaging in front of groups and executive stakeholders.
• Self-motivated and proactive in managing the upkeep, scheduling, and overall experience of the center.
• Highly organized, with an eye for detail in both presentation and logistics.
• Able to manage multiple priorities and react quickly in a dynamic, fast-paced environment.
• Comfortable working independently while maintaining strong collaboration with internal teams (sales, product, marketing, IT).
• Education:
• Bachelor's degree in Communications, Business, Technology, or a related field preferred. MBA a plus.
• Technical certifications or relevant hands-on experience are a plus and may complement or substitute for a formal degree.

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.

Additional Information

All your information will be kept confidential according to EEO guidelines.