IT Support & Systems Operations Specialist

Voyagu IT Support Role

Voyagu is a travel-tech startup helping U.S. premium clients book and manage international trips. Our mission is to elevate the client experience beyond industry standards by combining travel expertise, predictive technology, and human attention. We focus on maximizing savings, providing comprehensive travel planning, and ensuring quick support throughout the journey. Our custom platform enhances the efficiency of our travel agents and back-office teams, integrates with various partners and data providers, and leverages advanced technology such as ChatGPT for personalized offerings.

Responsibilities

• Provide day-to-day support to internal users across a variety of software tools (Radar, Google Workspace, RingCentral, SABRE, HR systems, and more).
• Handle user provisioning, access management, onboarding/offboarding.
• Troubleshoot software, hardware, and network issues.
• Manage and support client-side VPN setup (Mac/Windows), as we implement network access controls.
• Assist with the rollout and administration of hardware asset management solutions (for laptops and user devices).
• Document support procedures and recurring issues.
• Help configure tools like RingCentral for better team efficiency.
• Work with operations to define and enforce IT access and usage policies.
• Support general infrastructure tasks (access audits, software installs, device setup).
• Collaborate with engineering or security teams when needed.

Ideal Candidate

• 3+ years of IT support/systems admin experience in a small or midsize environment.
• Strong hands-on troubleshooting skills for both software and devices (Macs/Windows).
• Familiarity with VPN configuration and user onboarding (OpenVPN, WireGuard, etc.).
• Experience with MDM (Mobile Device Management) or hardware inventory tools.
• Proactive communicator who documents and standardizes processes.
• Can work independently and manage priorities across multiple tools and users.
• Willing to grow into a more strategic or managerial role as the company scales.
• Upper-intermediate level of English (spoken and written); Russian or Ukrainian would be a plus.

What We Offer

• Opportunity to work in a dynamic startup environment with a focus on innovation and growth.
• Collaborative and supportive work culture.
• Flexible work arrangements, competitive compensation, and benefits.

Hiring Process

To ensure we find a hands-on, knowledgeable, and growth-oriented candidate, the hiring process will follow three stages:

1. Online Pre-Screening by Recruiter A 15–20 minute video call where the recruiter will guide the candidate through basic scenario-based questions. This session helps evaluate communication skills, practical thinking, and familiarity with common IT support tasks (e.g., VPN issues, account provisioning). No formal setup is required from the candidate — answers are provided verbally.
2. Home Task Short, practical assignment (1–2 hours max). The task may involve writing a short troubleshooting guide, comparing two asset management tools, or simulating a common IT process. This helps assess documentation clarity, tool familiarity, and problem-solving independence.
3. Online Interview with Practical Walkthroughs with Head of Engineering A 45–60 minute session. The candidate will be asked to walk through real-world scenarios (e.g., user onboarding, troubleshooting RingCentral, VPN, or similar issues) and explain their approach.