Technical Service Advisor

Job Overview

This position is primarily responsible for interacting with customers in a call center environment to provide quotes, process sales orders, and respond to customer service needs, including billing and warranty by performing the following duties.

Responsibilities

• Professionally answer incoming calls in a call center environment and efficiently manage customer service inquiries.
• Engage directly with customers through multiple channels including telephone, email, and face-to-face interactions.
• Respond promptly and courteously to customer inquiries, ensuring a positive customer experience.
• Effectively handle and resolve customer complaints with empathy and professionalism.
• Accurately obtain and assess all relevant information to address inquiries and resolve issues.
• Perform thorough customer verifications to ensure security and accuracy.
• Process orders, applications, forms, and service requests efficiently and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams or resources in a timely manner.
• Maintain detailed and organized records of customer interactions, transactions, inquiries, comments, complaints, and the actions taken.
• Communicate clearly and collaborate with internal departments to facilitate quick resolution of customer issues.
• Manage product returns and provide customers with timely updates on the status of their requests.

Required Skills / Qualifications / Certifications / Tech Stack

Essential

• This position is directly accountable for driving parts sales while ensuring the highest level of customer satisfaction through effective communication and problem resolution.
• Ability to read and interpret safety rules, operating and maintenance instructions, and reading of manuals accurately.
• Skilled in writing routine reports and professional correspondence.
• Effective verbal communication skills for engaging with customers and collaborating with team members in both individual and group settings.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Preferable

• Minimum of a high school diploma or equivalent; OR
• Three to six months of related CNG experience and/or training; OR
• An equivalent combination of education and experience.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

ANGI Energy Systems LLC ('ANGI'), a Vontier company, is a U.S. based manufacturer of quality engineered gas compression equipment and a leading supplier of compressed natural gas (CNG) and renewable natural gas (RNG) equipment and systems. ANGI has a longstanding reputation as a leader and innovator in both the compression and natural gas vehicle (NGV) refueling industries and has over 40 years of experience providing worldwide clients with high quality products and services. In 2022 ANGI launched its expanded alternative energy platform offering, to include hydrogen refueling station (HRS) solutions as it harnesses its unique position as a multi-energy systems supplier ready to support global clients in their decarbonization programs.

ANGI sits within Vontier's Alternative Energy and Sustainable Fleets Platform, which is focused on providing innovative and sustainable solutions for optimizing and decarbonizing the fleet industry. Sister companies include Gasboy, Teletrac Navman, Driivz and Sparkion. For more information on ANGI's alternative energy solutions, visit angienergy.com.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves!

Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.