Analyst Account Executive

Analyst Account Executive

Insite 360 is our bespoke platform used to monitor and analyze wet stock data for fuel stations. It enables real-time tracking of alarms, variance analysis, and leak detection to help customers optimize their fuel inventory and prevent losses.

Join our small team of Analysts, providing first line analysis support to our customers (commercial fuel operators/petrol stations), along with taking ownership of your own portfolio of customers, building relationships and attending customer visits to drive efficiencies and help customers get the best from our products and achieve their goals.

Experience in customer service, technical support, or account management roles—especially with a tech or data twist—is a great foundation to build on!

What You'll Be Doing:

Analysis and Support

• Swiftly respond to customer alarms to keep operations running seamlessly and without a hitch.
• Take charge of Advanced Variance Analysis (AVA) and Statistical Inventory Reconciliation (SIR) for tanks, escalating issues promptly to maintain top performance.
• Confidently troubleshoot remote communication challenges to keep everything connected and on track.
• Partner with field teams to quickly identify and resolve customer site issues, ensuring smooth service delivery.
• Actively engage with field tests and site enrolments, supporting the rollout of exciting new services.
• Deliver engaging live demos of our tools and systems that engage and inspire both customers and colleagues.
• Efficiently manage all customer setup requirements for new and existing accounts, ensuring a seamless experience every time.

Account Management

• Stay connected with clients regularly, sharing timely updates and proactively solving any challenges that arise.
• Boost client satisfaction by ensuring our products and services are fully leveraged to deliver maximum value.
• Create and schedule clear, insightful customer reports that keep everyone informed and empowered.
• Showcase our innovative services and tools to help clients optimize usage and adapt to their evolving business needs.
• Be the go-to escalation expert for dealer-related issues, collaborating closely with cross-functional teams to resolve them swiftly and effectively.

Performance Highlights

• Respond to leak alarms within 15 minutes to minimize risks.
• Manage network variance percentage across the dealer estate.
• Engage actively with Voice of Customer (VOC) surveys.
• Support revenue growth through upselling opportunities.

Skills and Experience We're Excited About:

• Customer-focused energy: You enjoy building strong relationships and confidently engaging with clients to deliver excellent service.
• Passion for data and technology: You're curious and eager to dive into new systems, turning numbers into meaningful insights with tools like Salesforce, Power BI and Excel.
• Sharp analytical mindset: You love spotting trends, investigating alarms, and uncovering key findings through variance and leak analysis.
• Clear and confident communicator: You can explain complex information in a simple, engaging way to both customers and teammates, remotely and in person.
• Flexible and open-minded: You thrive in a unique, hybrid role that blends data analysis with account management, ready to take on new challenges.
• Team player spirit: You collaborate smoothly with colleagues across different teams, sharing knowledge and supporting each other's success.
• Organized and proactive: You manage multiple customers and tasks like a pro, staying on top of priorities with enthusiasm.
• Bonus points: A basic understanding of retail forecourt operations and wet stock management (WSM) systems is a bonus – don't worry, full training is provided!

How We Reward You:

We truly value our team and are dedicated to creating a positive, supportive, and rewarding workplace where you can thrive. Here, you'll discover exciting opportunities to grow, develop your skills, and reach your full potential every step of the way!

• Company pension scheme to help you plan ahead.
• Enhanced maternity leave.
• Sick pay to support you when you need it.
• Referral programme with rewards.
• Fun company events to enjoy with your colleagues.

Ready to take the next step? Please complete the online questions during your application. We look forward to hearing from you!