Technical Support (software)

Technical Support (Software)

Are you looking for a specialized support role in a technical environment?

Take the test and see if you are a match for VONQ!

Software is really your interest, maybe even just as a hobby but you want to work with it on a daily basis in your job.

You like to solve technical puzzles and involve customers in it.

Every day something new to learn, and you are challenged to search for solutions yourself.

You are looking for an organization that is in motion and where your own input is valued.

You want to work in a team with professionals who like to work together in the office and enjoy humor.

Groningen, 40 hours, immediate start

Ask in the market which companies you should call for job posting and they will all mention VONQ. We have a self-built platform for recruitment automation that fully responds to the automated placement of vacancies on a large portfolio of job boards. These can also be linked to an ATS. You help customers with their questions that come in via the ticket system. These questions relate to their job posting account and since each customer environment is uniquely set up, you get to solve a technical puzzle every time to help the customer as best as possible.

You are also involved in implementing our product where you guide a customer from A to Z in the technical connections towards go live. You also give training to customers to help them further in their account. In short, a broad role with a lot of customer contact and variety.

You have 6 colleagues with whom you form a team and have daily contact. You discuss in broad terms what implementations and customer cases are running and whether any actions are needed from the Sales colleagues. Together you discuss the workload and what else comes up, such as complex customer cases and structural issues for which you think together with a solution.

What do you bring? It certainly helps if you already have support experience in a technical environment but it is not a must. We would like to teach you all the content matters within the role and we find it more important that you want to learn, are a doer and want to make an impact for our customers.

You have at least a completed MBO education in the direction of IT, and demonstrable HBO work and thinking level.

You have several years of experience in a customer support role (preferably in a technical/IT environment but not a must, you find software/IT interesting!).

You are good at thinking and communicating with customers in solutions and you like to think outside the box to help customers.

You have an excellent command of the Dutch and English languages in speech and writing.

Personality: You can set priorities and have perseverance. You are able to work independently, disciplined and structured and can think outside the box. You really like working in a team and for customers.

Bonus points:

Knowledge of concepts such as XML and APIs

You speak an additional language besides Dutch and English

Why Join Us?

As a VONQie, you build together with other professionals for the future of online recruitment marketing. You have the freedom to undertake and the chance to learn and grow as hard as we do! You will work in an innovative, ambitious and international working environment. We are the leader in the field of automated job distribution and programmatic advertisement. With the help of data-driven and intelligent tools, we offer international organizations a solution to quickly and easily reach the right candidates. Does this role at VONQ seem like a nice challenge to you? Apply directly to the vacancy at VONQ in Groningen via the "I'm Interested" button. Still have questions? Feel free to ask! Call Renata (Manager Support & Operations) on 06 25 70 09 80.

What's in it for You?

• A paycheck that fairly reflects the market and your experience, the so-called holiday pay, and of course, monthly pension contributions
• A MacBook and all the other equipment you need to get started quickly and efficiently — even for private use!
• A fixed monthly phone expense allowance
• Flexible vacation days - that's right, we will not define a specific number, though a fair-usage approach applies to keep all team members happy!
• 100% reimbursement of your public transport expenses, so you can come to the office worry-free.
• Still prefer to use your own vehicle? We offer a generous KM reimbursement!
• A hybrid work model - work in the office and from home. ⏰
• Snacks, sodas, Nespresso coffee, and everything you need for a true Friday 'borrel' to end the week on a high note.
• Opportunities to grow your skills and take on exciting challenges in an entrepreneurial environment. No silos, no corporate red tape - share your ideas freely, even directly with the CEO
• A great, fun and young team in a dynamic, fast-growing international tech company — together we are stronger!

We are VONQ - a leading AI-powered recruitment marketing platform serving 1,000+ customers globally. As a vanguard in recruitment technology, we are not just a company – we are the revolution! Our transparent and intelligent automation solutions are setting the stage for global giants like Microsoft, Unilever, Deloitte, and Lidl. We're not just building a future, we are the architects of it. With the acquisition of tech powerhouse IGB in 2020, our journey is a symphony of innovation and growth. Since then, we have released numerous innovative solutions to market and partnered with global players like SmartRecruiters, JazzHR, LinkedIn, and Stepstone, for which we were recognized by Fosway Group (Europe's top HR analyst) as a Strategic Leader in the HR Tech space for the 4th year in a row in 2025!

Don't hesitate and press the 'Apply' button now! Join the revolution – join VONQ!