Client Service Associate (CSA) - Planning & Scheduling - Part - time 0.5

Community Support Services Coordinator

Position at VON Canada (Ontario)

Employment Status: Permanent, Part-time (0.5 FTE) Program Name: Community Support Services Number of Hours Bi-Weekly: 37/5 Work Schedule: Days Union/Bargaining Unit: UNIFOR On Call: No Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Looking for a career in health care that provides you with an opportunity to make a difference in your community? If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today.

About us: VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people's lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you'll do:

Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures

Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties

Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs

Support clients, nurses, and home support workers to ensure delivery of quality care

Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines

Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties

Other duties/tasks as assigned by manager

What we offer you:

Competitive salaries and vacation time

Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees

Defined Benefit Pension Plan with company contribution for eligible employees

Comprehensive orientation program

Opportunities for skill development, eLearning, and career advancement

Experience with new health care technology such as CellTrak and Procura

Be part of a health care team that provides support to people in your community and frontline workers

What you need:

University/College education preferred, High School Diploma required

Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset

Proficiency with MS Office programs, Outlook, faxing software, and database management

Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset

Experience in a health care environment is an asset

Previous customer service experience in a contact center environment is considered an asset

Experience in a unionized environment is considered an asset

A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment

The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its' discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at https://www.von.ca/en/accessibility for further details.

VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.