Senior Implementation Manager

Senior Implementation Manager

Vodori is a SaaS technology company building robust, cloud-based software for life science companies. With strategic partnerships with industry leaders like IQVIA, a robust direct sales model, and a customer base approaching 100 diversified life sciences leaders, we are looking for an enthusiastic and collaborative product expert with a passion for delighting customers.

We may be, if you are looking for:

• a company where the work you do every day makes a difference–a difference for our customers, our growing business and your career;
• a company whose mission is to transform lives by empowering life sciences companies to bring their vital drugs, vaccines, medical devices and diagnostic solutions to market faster;
• a company whose culture embraces putting the customer first, being bold and pursuing the unexpected, supporting the team, aspiring to excellence, moving, thinking and acting swiftly and keeping things simple; and
• a company that embodies its midwestern heritage where respect, trust, transparency and humility are ever present

Vodori is in search of an experienced, self-directed, and passionate Senior Implementation Manager to join our team! The ideal candidate is a confident self-starter who is comfortable being customer facing (including facilitating executive-level meetings) and looking to make an immediate impact. This individual must have strong project management skills and a demonstrated ability to manage multiple projects simultaneously. The Senior Implementation Manager is responsible for ensuring timely project delivery for new implementations, customer expansions, data migrations, and system integrations. They will manage internal dependencies, customer contingencies, and competing priorities to ensure customer satisfaction and drive early adoption of Vodori.

This position is on the Professional Services team and reports to the PS Delivery Manager.

You may be if you have:

• 5-7 years of experience in professional service projects or process consulting engagements, ideally in consulting, SaaS implementation, business analysis, or product management.
• Past experience implementing SaaS products for enterprise-level customers with 100-1000 end users.
• Past experience managing complex projects that include data migrations and/or system integrations.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organizational skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Experience with common CS/PS tools such as JIRA, SharePoint, Zendesk, HubSpot, and ChurnZero.
• Knowledge of the promotional content approval process or experience in regulated industries (preferred).
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.

You must also be able to:

• Manage all phases of product implementations, including knowledge transition from Sales, project planning, requirements capture, testing and delivery, client communication, and launch support.
• Understand complex business requirements and translate customer needs into configuration solutions, while enforcing best practices.
• Act as a trusted consultant, using client goals and pain points to advise on industry standards and best processes, as facilitated by Vodori's core platform.
• Coordinate internal resources and manage external dependencies to ensure successful and on time implementations.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.
• Identify and execute internal improvement opportunities to optimize the delivery of implementation and onboarding services.

We offer an attractive Total Rewards package that includes:

• Competitive salary
• Company bonus program or commission plan
• Stock options (that's right, every employee owns a piece of Vodori)
• Medical, dental, vision benefits
• 401(k) and company match
• Remote work option
• 10 weeks paid family leave
• Unlimited vacation time (Yes, really!)
• Employee recognition programs