Mining Key Account Manager Non - precious Metal - Iron

Senior Customer Service Manager

Job Purpose:

To manage, defend and develop long-term relationships with Key Mining customers (Iron) at a senior level, coordinating the activities of all other CRM activities supporting these accounts. The role is to grow incremental C3 through existing and develop a strong Iron customers pipeline, achieving sales targets, whilst ensuring customer satisfaction. Drive alignment between stakeholders to ensure better customer satisfaction. Monitor projects implementation and report to Management.

Principal Accountabilities:

Manage key accounts within Mining in order to achieve margin and sales targets. Plan and conduct sales negotiations with mining primary decision makers. Identify potential new customers and develop profitable new business. Ensure delivery of negotiated service levels to specified compliant contracted customers. Contribute to development of appropriate mining and customer CVPs (Customer Value Proposition). In partnership with marketing, implement marketing action plans for key accounts. Monitor and analyze own sales performance data by large accounts, taking appropriate action. Ensure that all elements of the credit policy are implemented and managed. Troubleshoot and problem solve, developing appropriate solutions. Maintain security of trade by ensuring that agreements are kept current and compliant. Maintain a good understanding of business and technical developments within the mining sector. Positively manage CRM (Customer Relationship Management) directly and indirectly at all relevant customer levels within the Sales CRM framework.

Key Challenges:

To develop and maintain contact with all relevant stakeholders with a view to tap marketing opportunities and engender and foster goodwill and promote image of the company. Continue to develop the lubricants business profitably in the light of increased competitive pressures. Spend high share of his/her own time on the field and seek out new market information, opportunities and customers. Develop relationships with different levels at customer corporate and local levels. Remote locations make logistics a challenge and require initiative and ingenuity to deliver complex CVPs.