Kundenbetreuung / Customer Success Specialist (w/m/d)

Customer Success Specialist

Hands free for what matters! We develop state-of-the-art AI technology at VITAS to relieve people in their everyday work. With this vision, we are revolutionizing call management in various industries and creating space for creative and value-added activities.

Our market-leading SaaS platform for virtual telephone assistants has been exciting hundreds of customers from healthcare, administration, and business for over five years.

With a clear focus on data security and information protection without foreign third-party providers, we set new standards for trust and reliability. As a fast-growing company, we strive to further expand our leading role – and that’s exactly why we are looking for you!

What makes us stand out:

• We focus on lifelong learning, promote your development, and value your ideas.
• Together we achieve great things, because teamwork, motivation, and clear goals drive us.
• With you, we want to drive digitalization in Germany and create real added values.

Become part of our team:

If you are excited to shape innovations and take our company to the next level, apply now as a Customer Success Specialist (w/m/d) and contribute significantly to our success – we look forward to you!

Responsibilities

• Support our Customer Success Lead in the day-to-day operations and advise our customers from the first contact to a long-term customer relationship.
• Conduct independent online demo appointments and engaging onboardings for potential customers (inbound).
• Process incoming support tickets (mainly via email and chat).
• Engage closely with the sales team and our developers to ensure continuous product improvements and developments.
• Assist with various administrative tasks such as expanding our knowledge database and feedback tool.

Qualification

• A successful completed commercial training, a commercial degree, or a comparable qualification.
• Newcomers from the healthcare sector are welcome.
• Your positive attitude and open nature make it easy for you to approach people and recognize their needs.
• You consider communication skills and problem-solving competence as your strengths and enjoy helping customers even on the phone.
• You quickly and systematically work your way into new systems and software – dealing with digital tools is a matter of course for you.
• Ideally, you have experience in customer service or sales.
• Excellent German and good English skills (C1).
• Good self-management and time management as well as initiative characterize you.

Benefits

Your benefits with us:

• Flexibility and trust: Unlimited employment contract, up to four days of training leave per calendar year, flexible working hours, and trust-based working time.
• Modern working environment: Hybrid work between central office with castle view and home office, equipped with MacBook and ergonomic workplace.
• Investment in your potential: Support for further education and training, company-related benefits, cash allowances, and meal vouchers complement your salary package.
• Team spirit: Team events, annual workation, and an open, supportive company culture.

Let’s make it happen!

Feel free to tell us how your next professional step should look like, how you want to develop yourself, and how you will significantly shape VITAS with your expertise.

Your application process:

First meeting (video call) -> On-site interview & possibly challenge task -> Decision