Client Success Manager - APAC

Client Success Manager - APAC

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, almost 30 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.

This role is responsible for the oversight of the total client success across APAC.

Acting as the point of communication for this region, your responsibilities will involve customer centric needs related to Support, Sales, Billing, Product Development and more. Working closely with the Global Head and other regional leads you will establish and maintain a cohesive, consistent and responsive framework to deliver a best-in-class client experience while embracing the unique needs and values of the independent cinema community.

Key Responsibilities:

• Consistently champion the voice of Veezi clients internally and work to ensure all pertinent Vista Pillar efforts aid in that goal.
• Accountable for client renewal and retention across their appointed region, driving additional revenue opportunities through upselling and cross selling what benefit the Veezi clients.
• Involved in client growth across an appointed region by proactively fielding incoming inquiries and occasionally taking part in targeted outreach as deemed necessary.
• Providing influence on the Client Success strategic objectives and translating those objectives into actionable goals and priorities for the necessary sub and external pillars.
• Day-to-day oversight of an assigned Veezi client portfolio, acting as the point of communication for client escalated concerns or actions.
• Collaborate with the Technical Support teams when necessary to ensure optimal prioritization of tasks and projects.
• Work closely with the Global Head of Veezi to support new business opportunities as well as the satisfaction of existing clients.
• Work closely with the Global Head of Veezi and other regional leads, to develop and establish a cohesive, consistent and responsive framework to deliver a best-in-class proactive client experience.
• Help to identify and capture market and client requirements that can inform the product roadmap and drive opportunities that differentiate the service and/or experience for our clients.
• Travel nationally or internationally to client sites and other offices as requested by the Global Head of Veezi.
• Represent Veezi as a leader in the Film and Cinema industry through events, contribution to media channels and in all clients, prospect, and partner interactions.