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Customer Service Lead
Manage and support Proactive customers using Response app globally
London
1 month ago
Virtusa
A global provider of digital strategy, digital engineering, and IT services and solutions for Global 2000 enterprises.
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Lead Software Engineer
We are looking for a Customer Services Assistant to join our UK Proactive Customer Service team, based in London. The primary responsibility of the customer service team is to manage and support Proactive customers using the Response app globally. Additionally, the team supports related requests from within the business, helping to address questions or resolve security-related matters.
Responsibilities include:
- Provide support across the portfolio, with a primary focus on assisting users of the award-winning app
- Assist the wider Proactive team with ad-hoc and administrative tasks involving technical and complex service requirements
- Apply strong customer service knowledge and soft skills to help insureds/clients understand and resolve support-related matters
- Ideal for individuals with customer service experience seeking to work in the cybersecurity sector
- Opportunity to expand professional knowledge and gain global exposure
About Virtusa
A global provider of digital strategy, digital engineering, and IT services and solutions for Global 2000 enterprises.