Customer Service - Remote Eligible

Customer Service Representative

VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to apply!

Responsibilities

1. Address customer inquiries and resolve issues promptly through various channels, including phone, email, and chat.
2. Provide product and service information, guiding customers through their choices and assisting with order processes.
3. Maintain accurate records of customer interactions and follow up on unresolved issues.
4. Collaborate with team members to improve service delivery and share insights on customer feedback.
5. Assist with customer retention initiatives and identify opportunities to enhance user experience.
6. Stay informed about product updates and changes to communicate effectively with customers.