E - commerce Customer Service Assistant For An Independent Fashion Label In Australia (home Based Part Time) - Remote Eligible

Job Opportunity

An independent fashion label based in regional Australia, now in its eighth year of trade and experiencing exciting growth, creates high-quality, timeless wardrobe staples without traditional retail markups. Built on values of confidence, community, and considered design, the brand focuses on producing fewer, better pieces that inspire personal expression and long-term wear. Each piece is thoughtfully designed and produced in small runs using premium fabrics from trusted suppliers. Warm, creative, passionate, curious, empathetic, and imaginative in personality, the brand is guided by core values: instilling confidence in customers and community, ensuring every aspect from design to delivery is carefully considered and responsible, creating continual functional styles meant for multiple seasons, and fostering a strong sense of community through celebration, nurturing, and giving back.

Job Description

• Prepare daily shipping labels (AusPost & DHL) and ensure DHL customs/tariff info is correct.

• Manage returns & size exchanges via Redo and Shopify; create labels; reserve stock; update inventory.

• Handle customer enquiries (email/chat) using existing FAQs/macros; escalate complex cases.

• Code transactions and maintain tidy records in Xero per the client's chart/rules.

• Compile weekly KPIs in a spreadsheet from Shopify/ads dashboards provided.

• Maintain and follow SOPs; suggest process improvements.

• Create product listings on Ebay and Depop

Must Haves

• This role is only open to Filipinos permanently residing in the Philippines

• 2+ years e-commerce customer service/operations experience.

• Demonstrated tenure in e-commerce CS/ops (referenceable).

• Clear written communication; professional customer tone.

• Ability to work to morning deadlines and manage bursts (pre-orders).

• Reliable home setup with stable internet and power backup practices.

• Experience with Shopify (core flows, exchanges, refunds, manual stock).

• Background with Australia Post & DHL label generation (ShipStation or native portals).

• Experience with Redo (returns portal) or similar returns apps.

• Knowledge with Xero (basic transaction coding).

• Experience with Google Workspace (Sheets, Drive, Gmail); live chat platform (TBC).

• SEO exposure/familiarity; be willing to undertake training to upskill.

• Klaviyo exposure or similar CRM

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam

• Stable internet connection of at least 25 Mbps ~ 50 Mbps

• Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

• Quiet room with no distractions or background noises

• A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.