Customer Service And Admin Assistant For An Education And Counseling Company In The US (home Based Part Time) - Remote Eligible

Job Opportunity

The Company is dedicated to guiding individuals as they rebuild their lives following legal challenges. Operating out of Dallas, the organization collaborates with courts and community groups to assist those on parole, probation, or facing legal proceedings by providing them with skills and resources that encourage lasting personal growth. Backed by more than two decades of service, the Company offers structured educational and counseling services tailored for justice-involved youth and adults. These programs available both face-to-face and online via Zoom are recognized by the courts and designed to lower the risk of reoffending while encouraging more positive life choices.

Job Description

• Scan and upload all client sign-in sheets, contract agreements, and evaluations

• Review and update the registration spreadsheet and client balance sheet

• Input new client data into the database

• Call and reschedule clients who missed appointments

• Send enrollment, completion, and discharge letters

• Email progress reports and letters to probation officers, court officers, or case workers

• Send text message reminders to clients and follow up with calls as needed

• Ensure all new registrations are processed and letters are sent

• Prepare completion certificates for full program and one-day participants

• Organize and prepare client folders and sign-in sheets for upcoming classes

• Check and restock supplies (e.g., receipt paper) for weekend sessions

• Create and organize binders for each program (Theft Intervention, Parenting, Anger Management, etc.)

• Include certificates and evaluation forms in binders as needed

• Complete any unfinished tasks from the previous day

• Prepare electronic sign-in sheets for classes

• Ensure all paperwork and digital records are complete and up to date

Must Haves

• This role is only open to Filipinos permanently residing in the Philippines

• Proficiency in Windows operating systems

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)

• Experience using Google Workspace (Docs, Sheets, Gmail, etc.)

• Strong organizational skills and attention to detail to accurately manage client records and documentation

• Excellent communication skills to effectively coordinate with clients, probation officers, and other stakeholders

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam

• Stable internet connection of at least 25 Mbps ~ 50 Mbps

• Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

• Quiet room with no distractions or background noises

• A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.