Website Support Analyst

Website Support Analyst

The Website Support Analyst serves as a key technical resource within the Web and Mobile Technology team. This role is responsible for implementing, supporting, and maintaining the university's website operations, content management systems, portal, web applications, and mobile apps, with a strong emphasis on quality, accessibility, and performance. The position provides technical guidance to CMS editors in Marketing and Communications and to departmental editors across campus, ensuring proper configuration and stable operation of web and mobile systems. Additionally, the role supports and manages website analytics platforms by monitoring and generating reports on site performance, page load speeds, and mobile usability, and by recommending data-driven adjustments to improve accessibility, visibility, and organic search performance.

Required Qualifications:

• A combination of training, education, and/or experience in Marketing, Business, Computer Science, or a related field;
• Familiarity with Content Management Systems (CMS) for Website editing and publishing.
• Understanding of HTML, CSS, and website development principles.
• Familiarity with SEO tools such as Google Analytics and Google Search Console.
• Analytical mindset and proficiency in data analysis and reporting.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience working with the Modern Campus Content Management System in a university environment.
• In-depth knowledge of SEO principles, best practices, and the latest industry trends.
• Experience working with the OneCampus portal – creating and maintaining tiles, configuration and settings.
• Knowledge and/or experience programming in PHP or Javascript.

Is this position Grant Funded: No

Is this position restricted: No

Is this position eligible for telework: Yes

Hours Per Week: 40

Months per Year: 12

Statement of Economic Interest Required: No

FLSA Status: Exempt

Work Classification: Classified Staff

Normal Work Schedule: 8am-5pm M-F

Employee Classification: Info Technology Specialist II

Department: Web and Mobile Technologies

Salary: Commensurate with Experience, $57,800-$70,000

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.