Program Support Technician

Program Support Technician

Working Title: Program Support Technician

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Admissions

Department: 100175 - Admissions Office

Pay Band: 3

Pay Rate: $38,000 - $42,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 05/16/2026

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution — we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees. Why Work at JMU? We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way. Discover what makes JMU a great place to work.

General Information:

The mission of the Office of Admissions is to support the university's commitment to excellence by recruiting, accepting, and enrolling those students who are able to contribute to and benefit from the university's challenging array of academic and extracurricular programs. The Program Support Technician provides clerical, organizational, and data support to the admission process.

Duties and Responsibilities:

• Supports the application process by reviewing and correcting applicant data, processing applicant withdrawals, and providing accurate data management and system support throughout the recruitment lifecycle. Supports the Senior Associate Director in the planning, configuration, testing, and implementation of the Oracle Student Cloud solution, with specialized knowledge of admissions functionality within the student information system. Serves as a valued partner in the university's enterprise implementation of Oracle Student Cloud.
• Serves as Administrative Assistant to the Senior Associate Director of Admissions, delivering high-level administrative support. Assists with the coordination, tracking, and documentation of the student-athlete admissions process in compliance with institutional and NCAA requirements.
• Supports the admissions Constituent Relationship Management tool with record consolidation.
• Manages and maintains accurate financial records for application fees, ensuring compliance with accounting standards and audit requirements. Serves as the primary point of contact and liaison for the University Business Office, Financial Reporting, Procurement Services, and State Auditors.

Qualifications:

Required:

• Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive student information in compliance with institutional and federal guidelines.
• Customer service mindset with a welcoming, solutions-oriented approach to supporting prospective students and campus partners.
• Demonstrated ability to work both independently and collaboratively within a team-oriented environment.
• Proficiency in the Windows operating environment and Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.

Additional Considerations:

• Experience working with JMU's PeopleSoft Student Administration (SA) system and Constituent Relationship Management (CRM) systems (or similar databases)

Additional Posting Information:

Conditions of Employment: Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion, and diversity for all students, faculty, staff, constituents, and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation: If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer