IT Tech Support, Intermediate - PC Systems
Virginia Department of Human Resource Management
IT Tech Support, Intermediate - PC Systems
Performs general maintenance tasks, troubleshoots and repairs computer systems and peripherals located throughout the Health System. Basic to advanced PC troubleshooting and problem resolution. Resolve most problems even of significant complexity with minimal or no assistance. Assist less senior techs with troubleshooting and problem resolution. This position is for an overnight shift. Typically covering 8PM to 5AM.
Responsibilities include:
- Perform computer hardware, operating system, software, and related peripheral equipment repairs within the established guidelines for timeliness and quality.
- 80% of all trouble calls are resolved within 8 business hours of assignment. Problems wherein this is not possible are escalated to management.
- Keep ServiceNow properly updated with problem ticket, asset, and other data elements encountered during the course of maintenance, troubleshooting, and repair duties.
- Maintain and enhance knowledge of the HS/CS desktop environment as well as of HS/CS policies, procedures, and initiatives.
- Communicate appropriately with customers and computing staff.
- Drive safely to ensure no injuries or damage to passengers or vehicles.
- In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $24.24 - $38.78 Hourly
Minimum Requirements:
- Education: High School Diploma required
- Experience: 5 years
- Licensure: None
- Degree: May require Valid Virginia Driver's License (VADL)
Physical Demands: This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.