Help Desk Technician

Help Desk Technician

The McIntire School of Commerce at the University of Virginia is recognized for excellence and innovation in undergraduate and graduate business education and scholarship. The School awards a Bachelor of Science in Commerce, as well as Master of Science degrees in the Management of Information Technology, Business Analytics, Commerce, Accounting, and Global Commerce. McIntire is dedicated to educating and inspiring students to become visionary leaders who shape global business with integrity, purpose, intercultural fluency, and a fundamental understanding of how commerce can contribute to the common good for all.

The McIntire School of Commerce is inviting applications for a Help Desk Technician. In this vital role, you will ensure a seamless technology experience for our faculty, staff, and students by providing first- and second-tier IT support services. You will assist with desktop, mobile, and cloud-based technology, as well as basic support for audio-visual technology and learning management systems. Additionally, you will provide non-technical guidance when necessary, such as directory assistance and lost-and-found services.

Responsibilities:

• Provide first- and second-tier IT support to resolve technical issues efficiently.
• Support desktop, mobile, and cloud-based technologies and systems.
• Assist with basic troubleshooting of audio-visual technology and learning management systems.
• Route advanced support requests to appropriate teams as needed.
• Provide non-technical guidance for various inquiries, including directory assistance and lost-and-found services.

Minimum Qualifications:

• Education: Bachelor's degree in Computer Science, MIS, Computer Engineering, or related discipline.
• Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree.

Preferred Qualifications:

• Previous experience in an IT support role (significant IT support experience may be considered in lieu of a degree).
• Proficiency in troubleshooting both Mac and PC computers, printers, and classroom A/V equipment.
• Experience supporting remote users.
• Strong written and oral communication skills.
• Ability to handle multiple competing priorities and multitask efficiently in a dynamic environment.
• Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge.

Physical Demands: This is primarily a sedentary job involving extensive use of desktop computers. The job may occasionally require traveling some distance to attend meetings and programs.

Salary Range: Anticipated hiring range is $24 - $27 per hour, commensurate with education and experience.

Position Type & Work Location:

• Type: Non-exempt, benefited position
• Work Location: Charlottesville, VA
• This position will not sponsor applicants for work visas.
• Anticipated start date: End of July 2025.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.