DMV Customer Service Technician (wage/hourly) Multi - hire/multi - location In Richmond District - position #02581

DMV Customer Service Technician (Wage/Hourly) Multi-Hire/Multi-Location in Richmond District

Virginia's Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Portsmouth Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you. The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services. Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Customer service experience working in a fast-paced environment. Experience using a personal computer or other automated systems. Excellent oral and written communication skills. Experience handling cash/credit card transactions Flexibility to work M-F and Saturday. Strong organizational, time management, problem solving, and multitasking skills. Must have attention to detail, accuracy, and complete assignments on time. Must be at least 18 years old and have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions. Experience working in a team or group environment. Experience interpreting and explaining complex policies and procedures High School diploma or general education degree (GED). Can lift 10 – 25 pounds.

Bilingual encouraged to apply