Expert Technical Customer Support

Shape & Create - And Make It Happen!

Plan, support, and solve issues by providing guidelines and solutions to customers concerning products, spare parts, or installation advice by onsite service, e-mail, line application, or phone call for both RoA overseas and Thailand local customer.

Manage and plan resources for internal technical service teams and external authorized service providers to resolve complaints and issues to obtain the highest customer satisfaction.

Plan, source, certify, and maintain Thailand authorized service providers to ensure service coverage of the market.

Handle quality complaints and technical/after-sales issues for both RoA overseas and Thailand local customer.

Gather information on all services, defective/claimed cases, and report to manufacturing and relevant parties.

Record and maintain case information as an initial problem database (SF) for product quality implementation.

Coach product usage for internal and external customers.

Arrange product training and be the trainer for product/technical training for both RoA overseas and Thailand local customer as well as authorized service providers.

Actively create/modify knowledge databases, FAQs, and best work practices.

Promote excellent and professional cooperation with interfacing departments for product quality improvement from the information, report, feedback, and experiences from the site.

Review and update working instructions/procedures to comply with ISO standards.

Manage internal technical service teams and external service providers to work in accordance with the procedure and company guidelines.

Support other tasks as assigned.