Remote Technical Customer Support / Mexico City - Remote Eligible

Remote Technical Customer Support – Ciudad de México

Videojet’s technology helps ensure that products sold worldwide are authentic and safe for consumers in food, beverage, pharmaceutical, and industrial markets, from expiration dating to product tracking and coding.

As a global leader in marking and coding, our continuous growth offers you the opportunity to develop your career in an innovative, customer-oriented company with a real impact on the operation of production plants around the world.

This position is located in Ciudad de México.

We offer:

• Part of a global, innovative, and industry-leading company.
• Exposure and collaboration with different areas, providing greater visibility within the organization.
• Real opportunities for professional growth and development.
• A dynamic environment focused on continuous improvement and high performance.
• Constant learning in technologies, processes, and specialized technical support.

In this role, a typical day will look like:

• Providing daily remote technical support to customers to resolve operational needs in Videojet equipment within production plants.
• Managing each technical case from start to finish, from call reception and prioritization to remote resolution, case closure, or technical dispatch in the field.
• Monitoring connected equipment through Videojet’s remote system, generating event histories and logs.
• Identifying recurring faults and preparing weekly activity reports by model, location, and client to propose countermeasures.
• Interacting with global escalation to address identified faults as alarms and obtain a prompt solution.
• Collaborating with different areas to support objectives related to the sale of parts, equipment, and consumables based on the analysis of reported fault behaviors in the field.
• Feeding back to technical staff and service management on specific cases identified in the field for the development of countermeasures.

The essential requirements for the position include:

• Completed Bachelor’s Degree in Engineering.
• 3 to 5 years of proven experience in technical service or technical customer support.
• History of successful customer support and/or demonstrable achievements.
• Basic English.
• Management of ERP systems, preferably Salesforce and Oracle.
• Intermediate Excel.
• Basic PowerPoint.
• Management of project management software, such as Project, Trello, or similar tools.

We are looking for someone with:

• Proven experience in technical customer support.
• Motivated, dynamic, proactive, and focused on continuous improvement.
• Good negotiation skills, handling objections, and teamwork.
• Tolerance to frustration, resilience, and flexibility to quickly adapt to change and prioritize effectively.
• High level of organization, professionalism, self-management, and effective time management.
• Affinity for industrial environments and ability to understand diverse configurations in production plants and field service.

By joining Veralto’s global network, composed of more than 16,000 employees, you will be part of a unique culture and work environment where purpose meets possibility: where the work you do makes a daily impact on the resources and goods we all depend on, and where you will have valuable opportunities to deepen your skills, pursue your ambitions, and develop your career.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.