Client Services Representative, Banking Operations

Client Services Representative

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

The Client Services Representative is responsible for assisting Client Account Managers with client communications, client issue resolution, testing of client software releases and system defect processing. The successful candidate will demonstrate willingness to be a team player in a fast-paced, dynamic environment. Must be open to potential travel to visit clients.

Responsibilities:

• Provide day to day support to the treasury processing operation of a Top Tier Global bank.
• Address client questions and requests on a timely basis
• Provide functional support in clients' use of the system
• Defect processing, i.e. logging, recreation, unit testing of fixes
• Liaise with other teams such as Development or Technical Services as needed to troubleshoot and resolve issues - Recreate application defects, work with US based development team as necessary on corrections.
• Test and document fixes prior to client delivery

To Be Successful, You Should Have:

• Bachelor's degree with a minimum of 4 years of bank treasury operations experience / or a Masters with 2 years of experience
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Demonstrates effective time management skills with an ability to prioritize and strong attention to detail
• Candidates must be willing to learn and demonstrate high self-motivation with an ability to work unguided

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.