Werkstudent Customer Service (m/w/d)

Werkstudent Customer Service

At Viatris, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines regardless of geography or circumstance; Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and Partnership – Leveraging our collective expertise to connect people to products and services.

Unser globales Portfolio umfasst erstklassige, ikonische Markenprodukte sowie globale Schlüsselmarken; Generika, einschließlich Marken- und komplexer Generika; und andere Angebote in einem breiten Spektrum therapeutischer Bereiche. Wir setzen uns dafür ein, weltweit gesündere Gemeinschaften durch Bildung, Aufklärung und besseren Zugang zu Behandlungsmöglichkeiten zu schaffen.

The employees who strive to live their lives with purpose are helped by Viatris to reach their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a workplace. It is a place where you can make a difference in the world.

The Role & Your Tasks

Every day we face the challenge of making a difference in the world and so, as an intern (maximum 20h/week), you will contribute to this:

• Support in processing customer orders – from acceptance to
• Delivery – including invoicing and insight into the sales-side collection process
• Participation in the system-side maintenance and review of customer master data, price lists and conditions
• Getting to know the processes around returns and complaints and supporting their commercial processing
• Telephone and written communication with various customer groups such as doctors, pharmacies, wholesalers, clinics and special customers
• Cooperation with key account management and the outside sales force
• Provision and preparation of sales-related information for internal departments and external partners
• Insight into the defined order and processing processes in customer service and support in their compliance
• Support in identifying and implementing measures to optimize efficiency in customer service management
• Active participation in cross-departmental project teams and support with special orders and project-related tasks
• Insight into the creation of reports and the monitoring of order and revenue development

Your Skills and Experience

• Current study of business administration, economics or a comparable course of study, minimum 3rd semester; regular study activity required
• Strong customer and service orientation
• Interest in sales-related and customer-oriented processes
• Strong communication skills and team spirit
• Structured and meticulous working style
• Analytical thinking and problem-solving skills
• Self-initiative and a willingness to learn
• Reliability and sense of responsibility
• Basic knowledge of using Office 365
• Very good German and good English skills

What We Offer:

• Work environment on equal footing: "You" is at the forefront, so we meet each other with respect and appreciation at all levels
• Shape your work: We offer you to bring in your own ideas and actively drive the implementation of these ideas
• Compensation in accordance with the chemical industry tariff
• Modern office spaces in Bad Homburg

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to take advantage of excellent career opportunities and initiatives to balance work and private life.

Diversity & Inclusion at Viatris

Diversity and inclusion are essential components of our mission at Viatris. The diversity we promote in all areas of our business can be one of our greatest strengths when it comes to defining healthcare not as it is, but as it should be. If you would like to learn more about what diversity, equity, and inclusion mean to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion

Sustainability at Viatris

Social corporate responsibility is a fundamental component of the mission of Viatris. We work to drive responsible and sustainable operations and use our collective expertise to help people live healthier lives at every stage of life, as we recognize that our actions impact the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility