Bilingual Customer Service Representative

Tijuana, Baja California

Operations - Call Center / Full-Time Exempt / On-site

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.

We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.

Responsibilities

• Type in data provided directly from customers. Data entry.
• Take Inbound and outbound calls in English.
• Handling calls to provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales.
• Information Security Responsibilities:
• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
• Attend periodic Information Security training provided by Viamericas.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Benefits

• $4,000 Mexican pesos net weekly
• Fully paid training.
• Transportation bonus.
• All law benefits, from day one.
• Monthly quality and efficiency bonuses.
• Two meals a week, fully paid for the company.
• Job stability with permanent employment contract.
• Growth opportunities within the company.
• Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

• Intermediate to Advanced English
• EXCELLENT customer service skills.
• Flexible Schedule.
• High School Diploma.
• Customer service experience not required, but desirable.
• Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers).
• Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs).
• Proof of Covid-19 Vaccination.

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.