Tech Support Student Assistant

Tech Support Student Assistant

ViaBill is one of Denmark's largest and healthiest FinTech companies operating at the intersection of the eCommerce, payments, and consumer credit sectors. Viabill is the absolute market leader and an industry pioneer and we experience constant growth. In just a few short years, we've grown from our first office in an art gallery in Denmark to having our team located all over Europe. And now we are on the hunt for exceptional talent to help us scale our business in Europe. From a handful of customers to handling transactions worth more than $150M per year, we are not afraid of new challenges and new markets. Our strategy has been validated with external investment from leading European VCs Headline and BlackFin Capital Partners.

Are you ready to dive into a new challenge with a team of committed, motivated, and talented individuals seeking to build the biggest global point-of-sale financing solution?

What You Will Do:

• Provide effective guidance on any standard software and hardware
• Configure, deploy and maintain end-user Microsoft and Mac laptops
• Configure and maintain the network in the office
• Maintain access rights management
• Keep system policies up to date
• Maintain and provide user guidance to local IT equipment
• Process incoming service desk tickets from the IT service desk
• Keep track of repair items including communication with end-users and vendors
• Document and improve processes related to IT systems
• Administration of cloud SaaS services
• Plan and execute projects improving the IT setup

About You:

• You are getting a relevant education within IT
• You are service-minded with good communication skills
• You have experience with cloud-based SaaS products (G Suite, Atlassian and alike)
• You have experience in supporting AV and meeting room equipment
• Experience with macOS and Windows administration
• Experience working in a similar industry with high-security compliance demands
• You have excellent communication skills in English and a collaborative mind-set
• Moreover, you meet the following personal requirements:
• You are able to work independently as well as within a global team.
• You are proactive and able to prioritize work in a fast-paced and changing environment
• Bonus qualities:
• Deployment via SCCM
• Knowledge about: Jamf Pro, JumpCloud, G Suite, Atlassian, Slack
• Basic PowerShell skills

We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations. Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Join our 70 ambitious colleagues and be part of something extraordinary.