Customer Support Executive

Order Confirmation Executive

vFulfill is an end-to-end COD Dropshipping Enablement Solution for online sellers wherein they can dropship in India & US without having to source, stock or even deliver products to their end customer. We have partnered with leading sourcing & logistics companies like FedEx, BlueDart, Delhivery, Xpressbees across India & China. Hence, our partners never worry about sourcing, shipping, cash collection or managing returns, and instead they focus on the things which matter – like getting orders on their stores and growing their business to unimaginable heights.

About the Position:

• Job Title: Order Confirmation Executive

• Domain Expertise: Operations

• Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102

• Report to: Operations Head

• Working Days: 6 days (Monday-Saturday)

Job Summary:

The Order Confirmation Executive will be responsible for handling customer interactions, including order verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures smooth communication between customers, partners (eCommerce store owners), and the operations team to achieve conversion and retention targets.

Key Responsibilities:

• Order Verification: Verify and confirm customer orders to ensure accuracy before processing.
• Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to resolve non-delivery issues.
• Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with prospective customers.
• Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales by providing product information and incentives.
• Customer Experience and Satisfaction: Deliver excellent customer service by addressing inquiries efficiently and professionally.

Requirements:

Qualifications & Skills:

• Education: Bachelor's degree in any field.
• Experience: 3-5 years of experience in Sales or Customer Service.

Skills:

• Customer service and order management
• Strong communication and problem-solving skills
• Sales conversion and attention to detail
• Proficiency in CRM tools
• Interpersonal skills and time management